Return Policy - Store Credit Only - No Cash or Credit Card Refunds

In the event you receive items that were not what you expected, needed,or damaged we will except returns under the following conditions:

1. All returns must be a accompanied by a return code - you must Email us at tim@dollhousecollectables.com to get a return code prior to the return.

2. All returns must be within 30 days of date the order was placed.

3. All Items must be in resale condition, including the original packaging.

4. Damaged items will be replaced with same or similar items only.

5. All returns must be sent back in packaging that prevents damage to the items.

6. Customer is responsible for all shipping costs to return items.

7. Special Order Items, Paint, Glue, Videos, Magazines, Catalogs, Blueprints, or Tools may not be returned.

8. Dollhouse Kits are subject to a 20% restocking fee.

9. Bespaq items may only be exchanged for the same item, Returns for credit not accepted.

10. Store Credits are valid for 12 months (1 year).

11. Address for all returns is:

           Dollhouse Collectables
           98 Old Derry rd Unit A1
           Hudson NH, 03051

           To Redeem a gift certificate or use a store credit please email your information to:
           tim@dollhousecollectables.com


           Thank You